Terms of service

These terms of service (the "Terms") govern your use of inboxy, provided by INBOXY OÜ, a company registered in Estonia (registry code 16039091), Viru väljak 2, 10111 Tallinn, Estonia ("inboxy", "we", "us" or "our"). By creating an account, placing an order or using the Services, you agree to these Terms on behalf of yourself and the business you represent ("you" or "Customer"). If you do not agree, do not use the Services.

1. Definitions

• Account: your inboxy account, including any team members you invite.
• Services: the inboxy website, dashboard, API and everything we provide, including Mailbox Services, Warmup, DNS set-up, sequencer connections, deliverability tests and reports.
• Mailbox Services: Google Workspace mailboxes and workspaces we provision and manage for you.
• Warmup: our service that builds sender reputation for connected inboxes through engagement from our network.
• Plan: a Starter, Growth or Pro subscription, or any other subscription we offer.
• Wallet: the prepaid balance in your Account used for orders and renewals.
• Customer Data: data you or your users submit to or process through the Services, including email content.
• Third-Party Providers: providers we rely on or connect to, including Google, domain registrars, DNS hosts, payment processors and sequencers.

2. Eligibility; business use only

The Services are for businesses and professionals only, not consumers. You must be at least 18 and able to enter a binding contract, and you confirm that the information you give us is accurate and kept up to date.

3. The Services

3.1 What we provide

We provide email sending infrastructure: Google Workspace mailboxes, automatic SPF, DKIM and DMARC configuration, connections to third-party sequencers, warmup and related tools. Features available to you depend on your Plan.

3.2 Changes

We may add, change or remove features at any time. We will give reasonable notice of changes that materially reduce the Services you have paid for.

3.3 No custom work

We have no obligation to build custom features or integrations unless we agree to it in writing.

4. Third-party providers

4.1 Dependency

The Services depend on Third-Party Providers, especially Google. Their availability, policies, pricing and decisions are outside our control.

4.2 We are not Google

inboxy is not affiliated with or endorsed by Google, Microsoft or any sequencer we connect to. Product names belong to their owners.

4.3 Their terms apply

Your use of mailboxes and connected tools is also subject to the providers' own terms, including the Google Workspace terms and acceptable use policies. You agree to follow them.

4.4 Provider enforcement

If a provider suspends, restricts or deletes a mailbox, workspace or domain, or charges us because of your activity, we are not liable for it, and you will reimburse any resulting costs or penalties we incur.

5. Your account

5.1 Security

You are responsible for your login credentials, API keys and everything done through your Account. Tell us immediately at info@inboxy.io if you suspect unauthorised access.

5.2 Team members

The Account owner controls who has access. Anyone you invite acts on your behalf and you are responsible for their use of the Services.

6. Plans, fees and billing

6.1 Plans

Mailboxes are sold with a Plan. Each Plan includes a set number of mailboxes, and extra mailboxes are charged at your Plan's rate for the chosen billing period. Warmup is sold as separate warmup plans, each including a set number of inboxes, with extra inboxes charged at that plan's rate. Current prices are shown on our pricing page and in the dashboard.

6.2 Billing periods and authorisation

Plans can be billed monthly, quarterly or yearly. Fees for each period are charged in advance. You authorise us and our payment processor to charge your payment method and your Wallet for all fees when due.

6.3 Automatic renewal

Plans, mailboxes and add-ons renew automatically at the end of each period until you cancel. Renewals, failed payments, suspension and deletion work as described in our renewal policy, which forms part of these Terms.

6.4 Wallet

Wallet credit is a prepaid balance for inboxy services only. It is not cash, earns no interest, cannot be withdrawn or transferred, and is non-refundable.

6.5 Price changes

We may change prices, including when our providers change theirs. New prices apply from your next renewal after we notify you.

6.6 Taxes

Prices exclude taxes unless stated. You are responsible for all applicable taxes, other than taxes on our income.

7. Refunds and chargebacks

All payments are final and non-refundable, with no exceptions, as set out in our refund policy. If you dispute a valid charge with your bank or card issuer, we may suspend your Account until the amount is settled, and you will cover reasonable costs of collecting unpaid amounts.

8. Domains and DNS

8.1 Your domains

You are responsible for owning, renewing and lawfully using the domains you connect. You confirm you have the right to let us change their DNS records.

8.2 DNS changes

We configure SPF, DKIM, DMARC and other records needed for the Services. Changes you or others make to those records may break mailboxes, warmup or sequencer connections.

8.3 Propagation

DNS and provisioning changes can take time to take effect. We are not responsible for delays caused by registrars, DNS hosts or providers.

9. Mailbox services

9.1 Provisioning

We create mailboxes and workspaces on your behalf. Timelines we give are estimates.

9.2 No deliverability guarantee

Mailboxes are delivered new and are not pre-warmed. Inbox placement depends on many factors outside our control, including your content, lists and sending volume. We do not guarantee any deliverability, open, reply or placement rate.

9.3 Exports and credentials

Once mailbox credentials are exported or connected to a third-party tool, you are responsible for keeping them secure and for activity in that tool.

10. Warmup

10.1 How it works

Warmup exchanges messages between your connected inboxes and our network of inboxes, which open, reply to, mark as important and move messages out of spam. To do this, we access the inboxes you connect.

10.2 Your inboxes

You confirm you are authorised to connect each inbox you add to Warmup, and that doing so is allowed by its provider's terms. You may receive and send warmup messages; you can filter them using our guides.

10.3 Results

Warmup improves the signals providers use, but results vary and are not guaranteed.

11. Tests, reports and monitoring

Deliverability tests, warmup scores, DNS checks, alerts and other reports are for information only. They may be incomplete or inaccurate, and you should not rely on them as the only basis for decisions.

12. Integrations and API

Connections to sequencers and other tools are provided as a convenience and depend on those tools' APIs. We are not responsible for third-party tools or for changes that break an integration. API access, where included in your Plan, is subject to reasonable rate limits and our documentation.

13. Acceptable use

You must use the Services lawfully and responsibly. You must not use them to:

• send email without a lawful basis, or in breach of anti-spam and privacy laws such as the GDPR, the ePrivacy rules, CAN-SPAM or CASL;
• send phishing, malware, fraud, scams or deceptive content, or impersonate any person or organisation;
• send to purchased, scraped or harvested lists in breach of law, or ignore unsubscribe and opt-out requests;
• send content that is illegal, hateful, harassing, sexually explicit or that infringes others' rights;
• break Google's or any other provider's terms, or try to evade their limits or enforcement;
• interfere with, probe, reverse-engineer or overload the Services or our warmup network;
• resell the Services without our written agreement.

You are responsible for your email content, recipient lists and sending practices. You will cooperate with reasonable requests from us or a provider to investigate complaints or abuse.

14. Monitoring, enforcement and suspension

We may monitor use of the Services to operate them, keep them secure and enforce these Terms. If we reasonably believe you have breached these Terms, harm the Services, our network or providers, or have not paid, we may suspend or restrict your Account, mailboxes or Warmup immediately and without notice. Suspension does not entitle you to a refund.

15. Customer data and privacy

We process personal data as described in our privacy policy. You are responsible for having a lawful basis for the personal data you process through the Services, including recipient data. We may use aggregated, de-identified data to operate and improve the Services. We use reasonable technical and organisational measures to protect Customer Data, but no system is completely secure.

16. Publicity and feedback

We may name you as a customer and use your logo in our marketing unless you ask us not to by emailing info@inboxy.io. If you give us feedback or suggestions, we may use them freely without obligation to you.

17. Intellectual property

We and our licensors own the Services, including our software, network, designs and content. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription, in line with these Terms. You keep ownership of your Customer Data.

18. Confidentiality

Each party will protect the other's non-public business information it receives through the Services, and use it only to perform under these Terms.

19. Beta features

Features marked beta, preview or experimental are provided as is, may change or be withdrawn, and are excluded from any commitments in these Terms.

20. Term and termination

These Terms apply while you have an Account. You can cancel at any time from your dashboard; cancellation takes effect at the end of the current paid period. We may terminate your Account for breach of these Terms, non-payment or if required by law or a provider. After termination, your mailboxes, workspaces and data may be deleted, and we do not guarantee that they can be recovered.

21. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability or any deliverability result.

22. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities. Our total liability arising out of or relating to the Services is limited to the amount you paid us in the three months before the event giving rise to the claim. These limits do not apply where liability cannot be limited by law.

23. Indemnity

You will defend and indemnify inboxy against claims, fines, penalties and costs arising from your email content, recipient lists, sending practices, breach of these Terms or breach of law.

24. Export controls and sanctions

You confirm that you are not located in, or acting for anyone in, a country or on a list subject to EU, UN, UK or US sanctions, and you will not use the Services in breach of export controls.

25. Governing law and disputes

These Terms are governed by the laws of Estonia. Disputes will be resolved by the courts of Harju County Court (Harju Maakohus) in Tallinn, unless mandatory law requires otherwise. We encourage you to contact us first so we can try to resolve any issue informally.

26. Changes to these Terms

We may update these Terms. We will post the new version here with a new date and, for material changes, notify you by email or in the dashboard. Continuing to use the Services after changes take effect means you accept them.

27. General

These Terms, together with our privacy, refund and renewal policies, are the entire agreement between us about the Services. You may not assign them without our consent; we may assign them in connection with a merger or sale. If any part is unenforceable, the rest remains in effect. Failing to enforce a right is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control. We may send notices by email or in the dashboard, and you agree to receive communications electronically.

28. Contact

INBOXY OÜ, a company registered in Estonia (registry code 16039091), Viru väljak 2, 10111 Tallinn, Estonia. Email: info@inboxy.io.