Renewal policy

How mailboxes and plans renew, and what happens if a renewal can't be paid.

Plans renew automatically on the card you subscribed with; mailboxes outside a plan renew from your wallet. Cancel a mailbox or plan before its renewal date to stop the next charge; it stays active until the end of the period you have paid for.
If a card payment for your plan fails, we take that renewal from your wallet when the balance covers it, and email you to update your card.
If your wallet is short, auto-recharge (when on) tops it up and the renewal is retried right away. Otherwise we email you and keep retrying every day for 7 days while your mailboxes keep working.
After 7 days unpaid, the mailboxes are suspended: sending stops and sequencer connections fail until the balance is paid, after which they are reactivated within one business day.
After 30 days unpaid, the mailboxes and their Google Workspace are deleted and the seats are released. Your domain stays connected to inboxy and can be reused.
Wallet credit and processed renewals are non-refundable. Unused credit stays in your wallet for future orders and renewals.
We email you 3 days before a renewal your wallet does not cover, when a renewal fails, on day 3 of the grace period, when mailboxes are suspended, and when they are released.